The Pre-Peak Checklist for Chat Support (Holiday Surge Edition)

<p>Peak season does not invent new support problems; it multiplies the ones already there. A fuzzy return policy becomes fifty fuzzy return conversations a day. A stale price rule becomes fifty confident wrong quotes. A missing evening shift becomes a backlog that eats the next morning. The surge will find whatever was left unprepared, so preparation works as a checklist with dates attached — run

Читать первоисточник →